Deposits & Payments




Prices are according to category of accommodations, vehicles and others services mentioned on each programme.


The reservation should be sent by fax, mail, or e-mail to:

Add : 114 Hang Bac ST - HANOI - VIETNAM
Tel : (84.4) 9260736

Fax : (84.4) 9260736

Hotline : 84.4.9124340

Email :

The reservation is validated only if you have received a confirmation of SINHCAFE TRAVEL and upon your payment of deposit.

Confirmation [ Top]

You should acknowledge your reservation by fax, mail or e-mail to SINHCAFE-OPENTOUR at least 10 working days before your arrival in Vietnam. Your reservation is valid only if you have already acknowledged your reservation.

Cancellation [ Top]

If a client decides not to participate in the tour, the deposit will be retained to cover cancellation charges.

If you cancel 30 days before your arrival, deposit is full refundable.
If you cancel 10 -20 days before your arrival, 50% of deposit is refundable.
If you cancel less than 10 days before your arrival, deposit is non refundable.

Deposits [ Top]

A deposit of 25 % of the tour price per booking is required within 14 working days before your arrival.
Deposit should be sent by bank draft or transfer to the bank account of SINHCAFE TRAVEL.

Payments [ Top]
By bank transfers :

  • Beneficiary name: Sinhcafe-Opentour.
  • Beneficiary address: 114 Hang Bac ST - HANOI - VIETNAM

Travellers’ cheque: Only after the agreement of the two parties; in this case, 2.5% of expenses are charged by customer.

Credit card: [ form of authorization ] For payment by credit card, 3% of expenses are charged by customer who has to fill in the form and make a copy of his credit card, then both documents must be faxed to the following number: (84.4) 9260736. The form and photocopy of your credit card must be sent to SinhCafe Open Tour which are regarded as the final and legal proof of your payment for SinhCaf e- Open Tour.
As the payment has been made,
SinhCafe Open Tour will draw up a confirmation which is handed out to the customer when he is arrived in Vietnam.

Insurance [ Top]

Upon request. Insurance fee is 1.5USD per day per person, covered with accident insurance up to 10000 USD ( Ten thousand US Dollar) by Vietnam Insurance Company “BaoViet”.

Meals [ Top]

According to many types of our programmes, breakfast is not always included, and therefore you can make a choice for your convenience. Generally in remote areas, we recommend you having Sinhcafe - Open tour take care of your meals because it’s probably more expensive and quite difficult for you to arrange it on your own.

Budget hotels: Generally these are small guest houses or mini hotels: basic room with or without A/C, separate bathroom.

Standard hotels: The standard of accommodation. A/C, satellite T.V, hotel restaurant for breakfast, telephone at reception, equal 2stars to 3 stars international hotel.

Deluxe hotels: Equal 3stars to 5 stars international hotel. A/C, 24 hour room service, often large rooms and good views, choice of oriental and western cuisine, telephone in each room, business centre, etc.

NOTE:In some areas, especially in remote areas, there is no choice of standard or deluxe hotels, but sometimes there is only budget, or there is only guest house with basic condition.



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